Refund Policy

This Refund Policy ("Policy") applies to the purchase of IT software services from Lecushla IT as outlined in our Terms and Conditions. By purchasing our services, you agree to the terms of this refund policy.

01 Refund Eligibility

We strive to deliver high-quality IT software services. However, if you are not satisfied with your purchase, you may be eligible for a refund under the following circumstances:

• Defective Services: If the services provided are found to be defective or do not meet the specifications outlined in the agreement.
• Cancellation Before Commencement: If the client decides to cancel the services before the commencement of the project, a refund may be issued, subject to any incurred costs.

02 Refund Process

To request a refund, you must contact our customer support within 30 days from the date of purchase. You can reach us at lecushla@gmail.com. Please provide the following information:

• Your full name.
• Date of purchase.
• Order/Transaction ID.
• Detailed reason for the refund request.

Our customer support team will review your request and respond within 30 business days.

03 Refund Approval

Refunds are subject to approval. We reserve the right to deny a refund request if:

• The request is made after the specified refund period.
• The services have already been delivered or commenced.
• The client has violated the terms and conditions outlined in the agreement.

04 Refund Methods

Refunds, when approved, will be processed using the same method of payment used for the original purchase. The time it takes for the refund to be reflected in your account may vary depending on your payment provider.

05 Non-Refundable Items

Certain items or services may be non-refundable. These will be clearly communicated at the time of purchase.

06 Changes to Refund Policy

Lecushla IT reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on the website.